Reply to Thread

Bell ExpressVu Retentions?

Yep, works every time.

Just make sure you are at the end of your 2 year term.....

Bell ExpressVu Retentions?

Might not be the best idea to threaten to steal their service if they don't give you a deal "This call is monitored for quality assurance and training purposes"

Bell ExpressVu Retentions?

so threating moving to cable tends to work eh? i just got the service last year

Bell ExpressVu Retentions?

I laughed out loud reading this. I'm having my receivers buried with me. I don't want someone else running up pay per views on my account after I'm gone.

Bell ExpressVu Retentions?

If you are outside of your 2 year Rental Term, try buying a receiver or two, that will save you $20+ per month.

Don't forget, Bell gave you a free installation, that has to be recouped somewhere down the line.

Otherwise just call and tell them you are moving to Cable.

Bell ExpressVu Retentions?

We have Bell Mobility now though, maybe we could put a $100 dollar deposit on that.

Bell ExpressVu Retentions?

I happen to have Bell Sympatico High-Speed, and I always take 15 minutes to do a little research before calling every June when my one-year contract from the previous year is almost up.

Armed with a rival (usually TekSavvy)'s rate for the same level of service being much cheaper, and knowing full well I'm more than willing to switch if denied some sort of deal, I call up and tell them that if they can't match the other (i.e. TekSavvy)'s offer I will switch at the end of the contract.

I have always gotten a price match + more for a new 1 year contract. This year was a jackpot; without even starting to negotiate anything they flat out offerered me the new customer only signup terms (3 free months, 3 months @ $20, 6 months @ $30).... great success.

Now, if I were to have called and said "hey give me the new customer only deal" they would have refused. It's all about leverage, and willingness to switch if you find a better offer. In your specific case, if you're telling them that for Package A of channels you can go to Rogers/Starchoice and get it for cheaper, they will negotiate. If you say you'll cancel and get whatever you can get for free, I doubt they'll even try to retain you (that would be like me calling Sympatico and threatening to go to dialup and then asking for a price match/discount on High Speed)

If you can't find a lower price, then why would they continually offer you lower prices than what everyone else pays? At least in my case, I can get the exact same service for cheaper than the normal Sympatico rate if I switch. If your threat to switch carries no gravitas, this severely hampers your negotiating position.

Bell ExpressVu Retentions?

Gave it the old college try. Left the door open for at least 10 minutes while I discussed how I was considering going FTA because of all the money I was going to save. Nothin'. Got caught with a three and a six off-suited. At least I wasn't all-in.

Bell ExpressVu Retentions?

I looked around a bit but never seen anything on this.

I got a card mailed me ( my name on it ) offering me a free Shaw HD-PVR ( maybe be a referbished one and was wondering if anyone got this and called bell to see if they would match this offer.

If someone did this.... did you get a 9200 or a 9242? new? referbished


Just wondering what people got to maybe try call them for a free HD-PVR from Bell


B

Bell ExpressVu Retentions?

I was surprised on Thursday this week. I called up to get a replacement remote control but while I was on the phone I remembered that I was pre-approved for a free upgrade from my 9200 to the 9242 so I thought, what the hell. Anyway, the short of it is, that for a 1 year contract, I ended up getting the rental of the 9242 for 1 year for free, free installation (eventhough it's not really an installation, just a swap) and 20% off my programming. I was really surprised!