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How to deal with BEV billing errors Funny its Expressvu that takes more 6 months to process a credit; when shaw does it from one bill to another... and, they dont screw up as much as bell. If Shaw wasnt having so many issues with their signal atm; I would just switch again to them... and swallow the cancelation fee from Bell; most likely I'll cancel Bell next year though. Hopefully for 2009 BEV will have my bill straightened out in order for me to say goodbye.
How to deal with BEV billing errors
How to deal with BEV billing errors JUst revised my bill on the bell website, and behold they did put some of my credits back around $125! Wow miracles do exist... hehe; I'm at a cr now;but still missig around $100 more...
How to deal with BEV billing errors I actually just looked at the contract the AEV keeps mentioning. The funny thing is there is no mention anywhere about the actual rental costs. The receiver and smart card numbers are recorded there by the installing tech, my contact info, address, etc. But in the line where it is suppose to list my cost it is left blank. So I guess one could argue in that case that since I signed the contract and this info was not wrote in there at all, maybe both my 4100 and 6100 should be free rental.......hmmmmm
How to deal with BEV billing errors Your credits have not been applied because it takes Expressvu up to three month to processes one. Retention is authorized to give credits , CSR ask for a credit to be authorized. You being with express for 5 months you might not get much from retention as you most likely have 19 months to go on a contract. To take more than 6 months to get your first bills straighten out is par for this course.
How to deal with BEV billing errors Don't pay attention to the 12 months of invoices we gave to you and you paid in full. Invoices have no bearing on what you owe. I don't no why you people bother to pay them.
How to deal with BEV billing errors Thanks everyone for the replies. Again I spent a few hours yesterday dealing with it but I have now completely documented my case, affirmed that the extra fee was an "equipment charge" for a PVR we actually own, and got kicked upstairs to a "help desk" for the first time ever. The fax numbers these people gave me were the same ones that I got from the ex-expressvu person here, so the advice was good. Today I sent in a 14-page fax with all of my details, receipts, service agreement, the collection agency bill, my check, etc. The helpdesk agent agreed that my case was egregious and said he can get these things resolved quickly, so I will see if he actually knows what he's talking about before I escalate. I made my demands clear: --to be reimbursed for the money I spent and am having to fork over to keep my credit good --to be billed correctly --to be compensated for the headache --to receive a formal letter of apology from a high level exec to whom I can speak (yeah, I know, but it's worth a shot). I will report back. I'm out $509 and that's not counting possible erroneous cancellation fees. Best, --JES
How to deal with BEV billing errors Please stay on the topic of the thread "How to deal with BEV Billing errors". Discussions about rogers, shaw, investments, etc belong elsewhere. Thanks
How to deal with BEV billing errors I can say that is completly true... Retention will not resolve the issue, they can forward it to billing... but, it is up to the billing department if they go ahead and credit it, that's why some of my credits have not been applied.
How to deal with BEV billing errors I should have followed that saying and stayed with Shaw... but I got a free HD PVR for my troubles...
How to deal with BEV billing errors Why? I am responding to what has currently been said. Sorry, I did not mean to imply the CSR should do something outside company policy. Only that this policy should be changed to meet good customer service and that Quality audits should reflect this. Although BeV may have the right to collect from Brooker, you should at least agree that this does not demonstrate good customer service when the mistake originated on BeV's part. djino "meh"
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