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Billing mistakes here too... Seems they finally almost got it right... 5900 rental charge are not appearing on this bill A 10.32$ credit for the 5900 rental The 40$ credit for being lied about HD channels being free for 6 months A part I don't understand...I've bought a PPV package at 12.99$ for 3 movies. Instead of beng charged for the package the 12.99$ appears in the credit section.
Billing mistakes here too...
Billing mistakes here too... Gimli coudn't care less if Agent made his bonus or not...he is not someone I knew personnaly. If it was a friend or an ex co=worker maybe i'll care a bit
Billing mistakes here too... Called again to dispute the HD channels cost...was put on hold on and of for 30 minutes! Agent informed me that promo is only for rental clients...but I asked the agent who added the channels and he confirmed that the promo was for all new HD clients, regardless rental or purchase, only reason why I took them in the irs place. Agent requested a 40$ satisfation credit to compensate...we'll see if it's there next bill
Billing mistakes here too... have fun Ex Vu Agent...only 4 more months to go.
Billing mistakes here too... Received my bill Thursday...just as I taught, i'm still charged the rental cost of the 5900. Called BEV again... Girl argues that 5900 is still active on my accout. After explaining that it is normal, I sent a rental nit and bought one she finally understood. She confirmed that the rental chargeshave been removed since my last call and a 10.33$ has been credited for the cost of rental. I asked her about my satisfaction credit. I was promised 2X10$, but only one 10$ appears. She argues on and on about it... She finally says that the 10$ credit given by the agent covers rental cost for the 23nd of October to 22 of November. The 10.33$ she sees credits for the 23nd of November till 22nd of December and that she could only credit me for the peiod of when she received the receivr (3rd f ctobe according to her, previous agent told me 13th) to 22nd. Accepted and gave me confirmation number After hanging up I realsed im charged fo the HD channels...it was supposed to be free for the first 6 months. Will have to call again Monday! Good news too, I received a 50 receiver promo that I was not aware existed...
Billing mistakes here too... No but I'm sure she's very happy that the CSRs she speaks too all make their bonus for good customer service
Billing mistakes here too... End of contract is a time to look around at the competition. Even if you don't change supplier's you can let retention know that you have checked the new customer deals at the competition. Very rare to be disappointed from the retention department. I would be surprised if they don't knock the socks of your "protected price".
Billing mistakes here too... Ex Agent the story continues, I have a billing issue for 7 months, after I sent them packing for the first time....lol, I still find your predicament so amusing!!!!!! I do not see you defending he evil empire anymore....
Billing mistakes here too... My 2 year rental contract ends in November sometime. My bill for November doesn't show $4.00 price protection I have been getting on digital standards but still gives me protection on 3 rental 4100s. I can't figure out whether I am ahead of the game by 9 bucks or behind by 4. It isn't worth the 4 bucks to deal with BEV. It took me 4 months to get a 7.50 rebate on renting the 4100s when I was 4 months into the 2 year contract. I figure I was on the phone 2-3 hours total to get it sorted out. Basically they missed a month and kept saying it would be on the next month. Well what showed up was that months credit. It took forever to get them to figure out that I needed 2 x 7.50 to even things up Good luck Ex Agent EV. You are going to need it.
Billing mistakes here too... oh, you'll be dealing with this for months, trust me...my billing fiasco went on for 9 months...that's right 9 MONTHS!...AND I STILL WORKED THERE during that time.
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