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T-Mobile Handheld Customer Care Well thanks for that number Lynza. Heck I work for T-Mobile and didn't even know that number. I have just about all the other departments direct numbers except BB Tech Support. There is a reason why T-Mobile is ranked #1 in Customer Satisfaction 4 years in a row, and it's because of the great CC reps, TS reps, RSR's, and everyone else that does their job everyday. That is why I am proud to work for a company like this. Thanks to any and all CC, SA CC, TS, WDG reps out there that I talk to on a daily basis that makes my job as a RSR easier.
T-Mobile Handheld Customer Care
T-Mobile Handheld Customer Care I called today for help with my 8100 and got one of those techs. I think I did more troubleshooting than he could offer. On the plus side - if you're a T-Mo customer, they have a Blackberry support line: 877-296-9933 This will skip through getting to a regular agent and connect you with a handheld tech.
T-Mobile Handheld Customer Care T-Mobile is the greatest in my opinion. BB customer care, only 1 BB cc rep. didn't know what he was talking about. All other BB cc i would have 2 say were on the mark w/what i needed 2 know.
T-Mobile Handheld Customer Care Why is that? I've never understood that.
T-Mobile Handheld Customer Care Cingular has a Data team that does the same thing. The regular Care reps seem to have an overwhelming fear of data devices in general but Blackberries in particular. It also helps that I only really deal with business care too.
T-Mobile Handheld Customer Care Whenever I have an issue and I mention that is is on my BB, I always get transferred to a BB tech. I get a fix or an answer promptly. That's why I am still a TMO customer for the last 5+ years.
T-Mobile Handheld Customer Care ~via BB (wap.rabroad.com)~yeah go t mobile
T-Mobile Handheld Customer Care LOL. The only time I have had to call TMO for help with my BB they sent me right the the BB support and they had my problem fixed in no time. Normally I send emails via the website if I just want a question answered. I work in a call center, although not on the phones, so I try to call as little as possible.
T-Mobile Handheld Customer Care I admit it I work at T-Mobile and dont know anything about BlackBerries rawr lol
T-Mobile Handheld Customer Care I would like to think that I am one of those knowledgable techs, and as long as you ask for blackberry support when prompted you should get the help you need.
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