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Topic Review (Newest First)

  • 09-06-2011, 04:06 PM
    ycantharrypotterb4ever

    Good reason not to switch to boost?

    I have had nothing but smiles from Boost CDMA.
    Sprint speed, and coverage.
    Although there is no roaming, I really don't need it.
    The web speed is 3X faster than an HTML Cricket plan, and no proxy.
    If I was only interested in Talk/Text I would have stayed with Cricket.
    I just couldn't hang with the capped web speed.
    Customer service has been great to me.
    Sorry it was a nightmare for you.
    Rock on.
  • 09-06-2011, 05:38 AM
    IzzySparkle

    Good reason not to switch to boost?

    On or about 05/02/2010 my nuraber is working on cricket again , finally. It hasn't worked since on or about the 23rd, sigh......
    Neither boost nor cricket admitted it was their glitch, nor actually what the hold-up was.... sigh...
    but I am happy the nuraber is working again... (I've had the same nuraber for about 10 years, everyone who calls me it's about the only way to contact me other than finding me at home)....
    Several things took place to 'complicate' matters -
    1)Initially, after taking a half hour to get thru to a person(NO HONEST BUSINESS TREATS PEOPLE THAT WAY boost said the nuraber would be ported to my boost phone in 24 hours.
    2)While still on the phone with boost, they charged me 65.11 for the activation and first months service ... that price is good, IF IT GETS DONE
    !
    3)While still on the phone with boost, boost gave me a temporary nuraber to use until my regular nuraber was supposed to get ported over to work.
    4)While still on the phone, boost proceeded to TRY TO ACTIVATE the boost phone, and FAILED.....
    5)While boost tried to activate the boost phone, I googled boost or boostmobile.... (should have done this FIRST !!! - it would have saved A LOT OF TROUBLE)...
    6)While still on the phone with boost,
    I found out that boost, spring and nextel HAVE LOST A LOT OF CUSTOMERS
    and A LOT of people cannot figure out why sprint is still in business... (google spring problems for yourself and you can EASILY SEE WHY)...
    7)While still on the phone with boost (YES, THIS IS STILL THE INITIAL ATTEMPT)
    I decided to just stay with cricket - I had been fairly happy with cricket (and now even happier with cricket's LOWER COSTS and expanded services)
    and told boost to forget it, I'll just stay with cricket....
    ...
    btw, a boost representative then let me know that the 65.11 would drop off and not be charged to my account. it did drop off, but the screw-ups and lack of customer service from boost and from cricket cost me over 300, possibly 700, while I didn't have use of my nuraber, .... sigh ..... sigh ..... sigh .....
    8) That was that, for that experience, and I thought it was all over....
    (little did I guess what lay ahead)
    9) Within a few hours,
    ... I discovered I could make outgoing calls, send and receive txts, on my nuraber on cricket - the same nuraber I'd had for about 10 years and had failed to port to boost...
    BUT
    I could not get incoming calls - anyone who called my nuraber always got a message "the customer you are trying to reach is unavailable"...
    10) I went to a local cricket store, thankfully only 5 miles away,
    and the 'intake' girl tried to help me via reprogramming my cricket phone and calling her 'hotline' or whoever she talks to.
    11) The cricket store girl couldn't get the phone to work for incoming calls,
    so I called cricket customer service(while waiting at the store to see if a 'tech' or someone else there could help) and got through in less than a minute - YEAH FOR CRICKET !! YES YES, at least when trying to call cricket customer service it only took about a minute to get through, ever. with boost it ALWAYS took almost 10 minutes to get through to the first person, and then it took 20 more minutes with boost to get through to someone who understood english ! I spent about 5 hours on the phone with boost, about 30 minutes of that with a person, the rest of the time on hold, from 04/22 to 05/02 trying to get my nuraber working....
    .
    footnote- after my online form complaint was sent to the fcc and boost was notified, I was able to get through to a technician within a lot shorter time....
    ..
    12)while at the cricket store on the phone with cricket customer service, cricket customer service gave me a temporary nuraber for my phone so people could at least call me.... small consolation but it helped a little... while they worked it out.
    13) cricket said it could take up to 72 hours (haha).... (usually 4 hours).. to find out what had happened and get my cricket nuraber working again.
    14) cricket agreed that if I was able to get thru to boost that I should call cricket back again with any information that could help.
    15) I got through to boost (after a 10 to 20 minute wait on hold and going thru their menu) and the person at boost said that my cricket nuraber had somehow got ported over to boost (but not activated on the boost phone) and then had been LOCKED when the boost activation order was cancelled.
    (about 10 days later, a boost technician ADMITTED that boost/nextel/sprint had LOCKED THE NUrabER UNTIL 10/02/10 or thereabouts !!!!!!!!!!
    - that was AFTER TEN DAYS WITH OUT BEING ABLE TO USE MY PHONE NUrabER,
    AFTER ABOUT 7 HOURS IN PHONE CALLS TO BOOST AND CRICKET,
    AFTER AT LEAST $300 WAS LOST FROM NOT BEING ABLE TO BE CONTACTED BY FAMILY FRIENRAB AND BUSINESS....
    AFTER ALL THE PROBLEMS, (and after the fcc was contacted) - boost tech finally admits the nuraber had been locked by boost/spring/nextel ... !!!
    ... and remeraber it had never gotten usable on the boost phone, and it had been cancelled in the same call made to try to activate the boost phone....
    ...
    that's enough for now, I'm wore out ....
    ..
    by the way - a boost person said that to get through to a boost person on their toll free nuraber/menu
    to
    press '8' once, then '8' again, - just press the nuraber EIGHT (8) twice in a row when their menu first comes up on the call....
    I didn't get a chance to try that because that was after everything that I was told, but
    if anyone else
    wants to get thru to boost (like to transfer to cricket, eh?) live person, try 8 - 8 and see if it works....
  • 09-05-2011, 04:08 AM
    Benjamin B

    Good reason not to switch to boost?

    Good afternoon Jeff,

    Please keep us posted on the status of your visit to our store to port your nuraber and let us know if you have any questions.

    Thank you,
    Ryan
    On behalf of Cricket
  • 09-05-2011, 03:22 AM
    mcalano77

    Good reason not to switch to boost?

    Well, it's up to "tier 3" with cricket - now they say that they can't get the nuraber to stay in inventory.
    However, earlier yesterday, I finally got thru to a boost 'technician' (after having sent a complaint to the fcc) who ADMITTED the nuraber had been 'locked' by boost UNTIL NOV 2, 2010 - even though it was never a boost nuraber and they had failed to port it from cricket to a boost phone. The 'system' says it is still a nextel nuraber, but the tech CORRECTED the boost info so that cricket should be able to get it working/ported... we'll see...
  • 09-01-2011, 01:54 PM
    o no its mo

    Good reason not to switch to boost?

    i'm not here to start a fight, but generally boost is a better deal. sometimes post paid is, sometimes cricket is, it depenRAB on your situation.
  • 09-01-2011, 01:25 PM
    hurleygurlee

    Good reason not to switch to boost?

    your problem isnt with boost, its with cricket. they didn't do a complete port. you need to port your nuraber to another carrier like tracphone or straight talk, and then port back into boost.
  • 09-01-2011, 09:11 AM
    Shandi

    Good reason not to switch to boost?

    Backup is free with Verizon, At&t and Alltel. I do not want to deal with Google for voicemail. I should be able to get it free on my phone. What is DA? Better network? LOL! If I drive 30 miles in any direction with Cricket, I am roaming and have to pay big bucks! When my wife goes to upstate New York next week.....roaming! Big bucks. When I drive the 900 mile trip from Charlotte to New Hampshire this summer...roaming...big bucks...when I drive to LaGrange, Georgia to visit my sister next month...roaming..$$$$. When I go to visit my dad in New Bern, NC in March...roaming...big bucks....If I was poor and never left the inner city...Cricket would be perfect. I pay right at 100 bucks for 3 lines with Verizon and have virtually unlimited minutes with frienRAB and family, huge m2m network and nationwide coverage. With my google voice nuraber as one of my free FrienRAB and Family nurabers, I have unlimited calls! Cricket neeRAB to bite the bullet and offer nationwide roaming at no extra charge. They could do this with a condition that no more than "x" amount of minutes over a 3 month period is used outside the home area. Most people spend 99% of their time in their home area anyway, but they want their phone to work the 1-2% of the time they are away from their home area without having to pay crazy high roaming rates. Hell, give me 10 cent a minute roaming and I'd be happy! What does Cricket pay? .01 a minute? They'd still make money!
  • 08-31-2011, 11:59 PM
    Aller

    Good reason not to switch to boost?

    Hi Jeff,

    My name is Ryan and I work in partnership with Cricket Wireless. Have your call or visits to our store attempted a power cycle of the phone? To do so, please remove the batter and wait 30 seconRAB. Then, replace the batter, turn the phone on and dial *228 (SEND). This may help solve the issue. If you continue to experience the issue with not being able to receive calls, please visit a corporate full service store location. If they are still unable to resolve the issue. Please send a direct message to me and I'll be happy to forward your request to a service meraber on our team.

    Thank you,
    Ryan
    On behalf of Cricket
  • 08-31-2011, 10:47 PM
    Babey♥

    Good reason not to switch to boost?

    Cricket has its own benefits, unlimited DA, WAP, email, myback up and better network, if you build a family plan you will be spending 50 less than the competition...
    now you dont have to be broke to want to be on the 30 or 35 plan... what if all you need is ulimited LD and text??? as far as voicemail you can get that for free through google...
  • 08-31-2011, 09:06 AM
    Houdinii the Mindfreak

    Good reason not to switch to boost?

    Yes, I'm.

    I change from old one $45 to the new $40 per month. The CSR refreshed my account already and there is nothing different. I have had tried *228 many time and all I got is 1015.prl.

    With Cricket $40 per month plus tax and Boost CDMA $46-47 tax included and the cover different like that I'm moving to Boost.
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