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Billing Errors Continue

Three weeks ago I cancelled my "Vu" magazine and when my bill came, it had been removed from my bill already. But the 3 x $10 credits I phoned about 2 months ago still haven't shown up and my current bill contains no credit for this month either. There must be a huge lack of good will to deal with customers complaints fairly and promptly at Bell.

Billing Errors Continue

I got the adjustment back on my bill. And I'm now getting billed the correct charge ($12-$2 price adjustment=$10).

Billing Errors Continue

then quit complaining about your bill never being fixed...i have given recommendations to get your billing corrected, and if you choose to call in every few months to get credits, that is your choice...but i think most people have more important things to do with their time than babysit their bills and call in and be further inconvenienced...getting it fixed is still the best option.

Billing Errors Continue

were there any credits on the bill? i ask because the deal you received is regular price for the 2 years and then $10 in credits every month.
you might want to double check the bill for the credits.


nem, who is just pointing something out

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I'd call them. Do you live in Ontario? They seemed to have switched me to BELL ONE BILL. My online balance doesn't show my payment to Expressvu in September. I am thinking it has to do with One Bill.

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I just sent an e-mail to the exec office. When it gets to the point where the total balance owed is equal to the amount of credits that haven't been applied yet, enough is enough.

For those who took this course of action before, how long did it take to get a response?

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That one came through OK for me in the second bill, but keep your eye on em!

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Its ExpressVu.

Billing Errors Continue

Just tell them you want it fixed now and not in 6 weeks but right now! Don't let them tell you what there going to do and that it's going to take 6 weeks that I know will turn into 6 months... give them an ultimatum... tell them you give them 2 weeks to fix the problem or your going to fix 'them' in front of a Court Judge. Tell them you've successfully sued other companies before and 'like' to sue for the satisfaction of winning.

If they don't listen to you then file a case... they will then get served and will have only 20 days to file a defense... if any. Most likely they will not want to go to Court and you will have some big wig from Bell call you up and try to make peace.

http://www.attorneygeneral.jus.gov.o...cg_7_01_7A.pdf

If for some reason the're too stupid to file a defense within 20 days... you can ask the Court for a default judgment... this means that you've won even if it didn't go to trial.

It's a good idea to record your phone calls with Bell as evidence to support your case. If they are saying on the phone you're owed the money and there not giving it to you this will for sure cook them in Court.

Billing Errors Continue

YAY, I FINALLY got my $40 credit I have been waiting for since FEBRUARY. They added in $20 for my trouble... I would have rather avoided the errors and frustration in the first place.

BOO, they claim they didn't receive my payment. Strange because my bank confirms sending electronic payment a week before the new billing date. And by strange chance "my previous balance" has suddenly increased by $3. An interest charge no doubt.

Now the question! Should I pay the new bill which includes my supposedly non-payment? Or should I subtract the already paid amount? If I do the later, they will start charging me interest and knowing Bell that will take another 8 months to clear up this first error and subsequent months to clear up the interest charges.

I am beginning to HATE dealing with these people. Thank god they don't have my phone or internet bill as well.