Extreme Roamer Reduction

[Callan D]

Extreme roamers are identified as having the majority of their usage occurring over several months of the year on another carrier's network.
On June 4, letters will be mailed to T-Mobile customers who have been identified as "extreme roamers". The letter informs customers their service and rate plan will no longer be available after a specific date.
Because ERR customers cost T-Mobile a significant amount in roaming expenses each year, the ERR program will represent a significant expense savings to T-Mobile.

[wilsonsdad2003]

Im assuming this is for networks other that the Tmo/ATT agreement? If TMO is not available you get switched over to ATT if available....... Or is it?

[ps3-im-12 mike]

From what I recieved it didnt say anything about the att/tmo agreement so its hard to say. I guess a good ex. would be if someone got a family plan and their kids went to college where tmo was roaming that line would be considered a extreme roamer because of the time that they are roaming to the time that they are in a TMO area.

[Feliciaaa. :D]

Heres some more info Customers have 35 days from the date on the ERR letter to contact T-Mobile to avoid service interruption.The ERR letter informs customers that their service and rate plan will no longer be available after a specific date and directs them to call a toll-free number to discuss the matter further.Customers who do not respond to the ERR letter are notified via an outbound calling service, which provides the option to speak with a T-Mobile Customer Care representative from the ERR queue.Customers will not be charged a termination fee as their contract with T-Mobile has expired.ERR Account Restrictions

ERR accounts are no longer eligible for any offer that would place the account under a new contract prior to cancellation. For example, none of the following are allowed:
Discounted Handset UpgradesRegular Consumer Rate PlansAll other T-Mobile PromotionsChange of ResponsibilityERR Account Criteria

Accounts are categorized as extreme roamers based on the following criteria:
At least one line roaming off the domestic T-Mobile network during several recent bill cycles.Single line or Multi-line in contract or out of contract BANs.These Special Account Types are exempt from the ERR notification: Business, Government, VIP, Military, Employee, and DealerFlexPay, Legacy SunCom, California, Maine and Puerto Rico are currently out of scope

[afwueil]

Thanks Brian. Doesn't affect me anyway, I don't think so anyway.

That one line,

"At least one line roaming off the domestic T-Mobile network during several recent bill cycles."

Sounds like a catch. Most of my calls are UMA anyway..

[momof3granof1]

Calling CS is like trying to ask for the War Room or the bowels of Quantico. More than 13 people REFUSED to tell me why my service was deactivated-- one person took pity and mentioned ERR-- Extreme Roaming Reduction. A little google search revealed a policy to rid the universe of this scourge of customer.