Because there are jerks in every profession, even in perfectly healthy ones like the real estate brokerage and agency business.
The internet took a huge bite out of the travel agent business, but there are still travel agents around (mind you, only the best ones). The internet took a bite out of retail, especially music and media stores, but there are still some of those around. eBay did not kill live auction service, in fact they bought into them. Similarly there are big shake-ups in the real estate business, but not quite the destruction of the full service profession you seem to claim. Perhaps your own overstatements have helped in these situations you claim to be the perfect angel of.
The internet is assisting FSBOs and very small discount brokerages, but there are still people who simply don't have the time or ability to do it all themselves. There are several Home Depots in my town, but I am NOT going to put on my own roof. There are several auto part stores, but I am not going to fix my own brakes. Similarly, some people are not up to managing all the issues involving the selling of a house. Some are, some are not. A neat new internet app will not solve all issues of title insurance and arguments about who pays for what repair before close.
Perhaps you have been ill treated on occasion, but you have a very polarized view of the real estate business and I am thinking it is possible SOME of these experiences you added some incivility to as well.
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