Last night we called Cricket CS for an ESN change to a Razr V3C with original Cricket software (the Cricket monster pack).
The rep insisted that my phone was "flashed" (in my opinion, it is no more flashed than the V3C's Cricket sold with the same software).
In any case she assured me that no "flashed" phone would work with MMS or WAP. I calmly explained that I was quite sure the phone would work properly as long as she did not disable those features. She insisted it would not, and refused to enable those features. When I asked for a supervisor she told me to go to a Cricket store and hung up on me.
I called again and another rep basically told me the same thing. We said just go ahead and do the ESN swap and we will take it up with tech support.
As of today we apparently dont have MMS working on the V3C phone nor a K1m (W/cricket monster pack) activated yesterday by another customer.
In the past the Cricket reps have told us they could not guarantee or help with MMS/WAP. But they have not hindered us.
Is there some change in policy?
In the last three weeks I have nothing but problems when activating phones. I activated a 6800 with Ryan Moguls software and it took Cricket three days (and me about 10 phone calls), before I could get outside the clearmode portal.
The Cricket reps insisted it was my problem. (ridiculous, if I can get to clearmode.com I should be able to get to any URL on the web unless Cricket blocks it (which they do if you dont have Internet on your account).
I activated a Motorola Q at the same time and MMS on it still doesnt work sending (I used Tekcirc's guide which I have used 50 times before and it has always worked). Nobody has any ideas what to do except refresh the account (what does that really do), or wait til tomorrow.
I sold a working 6800 (again Ryan Moguls SW) and it took days and many calls from the customer and I before Cricket finally got web working, howvere MMS is only working intermittently. sometimes we get the message that we must go to the web and view the MMS rather than getting it downloaded to the phone. (the phone software is perfect, the problems are all Cricket)
I need to establish a working relationship with somebody that can fix problems and answer questions, not #!^@ that barely understand English and think Boolean logic is a kinky game.
I could go to the Cricket factory store in Mesa.(AZ) There are two and both have some reps who are very helpful, but there is frequently an hour wait.
So, Are there changes in policy? and who can I call when I have routine problems like this.
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