I have been a Cricket customer for over 10 years,
and have always stood up for them when people talked trash.
Not so sure anymore,
A little more than a month ago I bought the Huawei Ascend.
Sold my flashed Blackberry couple days later (should have never done this).
Last night the screen started acting up, very slow, touch screen started not working.
I rebooted the phone.
After the Android screen, came the Cricket screen, then the Cricket screen, over and over....phone will not reboot.
Took it back to the store.
They told me I would have to go to the home office to get the phone replaced.
I explained that I do not drive, and I will take the hit to the wallet because I have insurance on the phone.
They said I could pay $80 something dollars for a new phone,
but again, I had to go to the home office.
Another $150 (full Price) for a new phone was the only option given to me.
I decided no.
Tried calling 1800cricket,
I get sent to an operator in who knows what 3rd world country.
Asked for contact information to get the warranty taken care of through the manufacturer.
They told me they did not have none,
and that I should return the phone to the store I bought it at? :devil:
At this point I end this phone conversation, useless.
Next I try calling the "Home Office"....
I get an answering machine (3 PM in the afternoon, and no one can answer?)
I just want the phone replaced.
How in the world does a person get in touch with ANYBODY at Cricket that is not just a hired hand that deflects any problems onto another hired hand?
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