Renting a 9200 - existing customer

08-02-2010, 08:12 AM

Some stores do this in Ontario. Now I know where it originated.

08-02-2010, 08:56 AM

Actually N the 1, they waived every penny. I was aghast!

I will be studying those invoices very closely!

08-02-2010, 09:12 AM

They probably classified it as a retention offer even if you didn't directly said you wanted to disconnect.

All the existing clients usually have to pay the installation charge, no matter how much they pay a month, if they are good client or not, and how long the have been with the compagny

08-02-2010, 01:46 PM

I would be surprised that there is such a law...

All clients of Express Vu, regardless the province were they live have to PAY FOR THE INSTALLATION, and that includes Quebec residets as well

Can you show us a link to that article?

08-02-2010, 05:02 PM

Yes, I had that happen at a Loblaws in Ontario. I went to the customer service counter as I realised I had been overcharged and ended up paying $1.50 for an item marked at $11.50 that scanned at $18.00

08-02-2010, 05:36 PM

I know things change, but as a comparison when I called in February and wanted to rent my 9200 I had free installation without asking - part of the promo I guess.

The $75 install fee was waived, the $100 rental certificate was charged on my CC and credited back on my next bill.

The promo deal also gave me 6 months free HD essentials (or whatever the $10/mth HD package is called)

Maybe the free install is now offset by the current offer of free HD channels for 10 months (@$10/mth = $100) vs the 6 I got (6@$10/th + install = $135).

08-03-2010, 12:23 AM

I think the big difference is / was you were a new HD Customer, sixpac is an existing HD customer.

Standard billing from Express Vu indicates to Installers that the 9200 starts at $125 to install if the customer already has HD. This is waived if they do not have HD.

It does again however, show how complicated it is and how inconsistent the billing of customers can be.

**gimli** · 08-03-2010, 01:39 AM

I certainly can, although it will be in French.

From "la Loi sur la protection du consommateur": http://www2.publicationsduquebec.gou...0_1/P40_1.html

Which means that Bell cannot oblige you to pay for something else just because you buy or rent a receiver.

This one means Bell cannot charge you for the installation of the receiver unless YOU requested it.

**gimli** · 08-03-2010, 02:28 AM

Actually in Qu

08-03-2010, 08:38 AM

Well.. just an update.

I had my install today. The installer came out on a Saturday which is awesome I think.

I had my existing 6100 and 5900 installed (with new dish, SW44 switch and some little switches so it would run over my existing in-wall cable) and he then installed the two new 3100's I purchased. In total it only cost me $80 which I think is a good deal.

So basically I don't think it was all to bad. The installer once he got here explains things a lot better then what you get from the Bev Reps over the phone. He was done in about 2 hours.

I am going to hold off getting my HD Pvr until the new ones come out.

But like Max.. I am going to growl for better pricing once I *rent* the new equipment.

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