It may be hard to find or not even there, but as advised, best to err on the side of caution in case grief is coming your way.
BTW, why would you cancel from Canada's leader in HD?
Smokin' lineup they got.
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Thread: how to cancel HD
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08-01-2010, 03:21 PM #21ARR
Guesthow to cancel HD
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08-01-2010, 05:20 PM #22jumpy27
Guest
how to cancel HD
They used to have Canada's biggest HD lineup, but now with Shaw adding the eastern HD channels all the Canadian providers have similar HD packages. Rogers has more, *C has more coming, and Shaw is catching up quickly. But if you want NFL Sunday Ticket and NHL Center Ice in HD in Western Canada, Bell is still the only way to go.
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08-01-2010, 05:21 PM #23Nimiq 1
Guest
how to cancel HD
Alex9091, since when has an Existing Customer been able to get FREE installation, even of Rental Equipment.?
My thinking was 1 year agreement and being carged for installation, hence my question of his term.?
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08-01-2010, 06:40 PM #24jumpy27
Guest
how to cancel HD
Why don't you just buy a 4100 for only $99 and install it yourself? That way you would be sure to bypass the ridiculous $75 hook-up fee.
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08-01-2010, 06:58 PM #25
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how to cancel HD
I haven't actually ordered the 4100. I am going to wait to make sure that everything goes as it should first with my requested downgrade. The CS agent said that I would only be charged for installation if I requested it. Hopefully shes right. If in fact shes incorrect I will buy one sometime in the future. I will ask about it though when I call back in September. The CS said that there would be no need to have it installed by someone since the cables were already there. I already have a rental agreement with my current 4100. Maybe they will allow me to add on to that current agreement.
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08-01-2010, 11:02 PM #26Alex9091
Guest
how to cancel HD
I was fooled by a misinformation Nimiq 1.
You are right, only NEW installations are free of charge. Anything else is 75$. On the counterpart, the receiver you get is guaranteed for life. I still think it's a high price. Brooker, I think that if you complain loud enough they could waive it.
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08-01-2010, 11:12 PM #27SensualPoet
Guest
how to cancel HD
You might call Bell now and ask the rules. Then call again and speak to a different agent -- then compare notes.
Bell, I believe, has a "end of billing cycle" downgrade policy. If your billing cycle ends on the 15th of the month, you can call on the 8th and downgrade effective a week later (the 15th). If you call on the 9th, you wait about 30 days.
If you "cancel" before the contract ends, you may have to pay a bunch of extra fees because you "broke" the contract on day 359 of a 365 day contract.
Tread cautiously; but certainly cancel ahead of Sep 8.
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08-02-2010, 03:31 AM #28Nimiq 1
Guest
how to cancel HD
Whilst it might not be "right" to you, it is the Express Vu way.
All NEW Rentals are installed by Technicians, regardless of existing cables etc... There were a few Bell World Stores that carried rental receivers but this was an error by Bell Distribution, who shipped out receivers and not the Rental kits.
You might be surprised to know just how many replacement receivers shipped out to customers end up being installed by a Technician because either the same problems exist or the customers just do not know what cables go where.
I do not see this policy changing in the near future. Having said that, there may be some leeway when MPEG4 receivers arrive but there is nothing official yet. Watch this space as they say.
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08-02-2010, 04:12 AM #29Nimiq 1
Guest
how to cancel HD
Again just to clarify;
I think it is only guaranteed for as long as you pay the rental fee.?
Or in Bell Speak, guaranteed for the life of your rental period.?
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08-02-2010, 04:33 AM #30Nimiq 1
Guest
how to cancel HD
Thats a perfect answer if he is just exchanging a receiver.
If he is adding a 3rd receiver, then you need to factor in the multiswitch as well.
Or for an HD, there is the Upgrade Kit to factor in.
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