Billing Errors Continue

**FoxFan** · 07-31-2010, 09:54 PM

Well, it's been two weeks and still haven't received a response. Also, the new bill still had problems and the previous problems have not been credited.

I called AGAIN, and this time they started arguing with me saying promotions that I said I had didn't exist, even though my printed online order confirmation form says they did. I had to fax it in and now I am still awaiting an answer.

What kind of headless turkeys are running this place?

07-31-2010, 10:15 PM

Since they tell you when your on hold that they are 'recording this message', and you have no choice, you should have the right to tell them the same

07-31-2010, 10:35 PM

I don't think so?

Here's my breakdown from my BEV bill.

$40 ==> 6 Themes and Premium Movies

$27 ==> Digital Standard

$ 2 ==> Bell TV Magazine

$ 1 ==> Movie Entertainment Magazine (never ask for it)

My Total: $80

Programming Guide

$68 ==> 6 Themes + Premium Movies + Digital Standard + Bell TV Magazine

$10 ==> HDTV

Total : $78

07-31-2010, 10:37 PM

Hello? Anyone still reading this thread?

07-31-2010, 10:40 PM

ExpressVu

07-31-2010, 11:40 PM

Ooops, my fault! Bell cleared things up in a quickly answered phone call this morning.

YAY for Bell today! I'm up todate and I love my satellite.

08-01-2010, 12:10 AM

do you have the "Ultra Value Combo", as that is the name of the package that is $68?

the $68 should already include the movie magazine and bell tv magazine...i would call them up and confirm your programming with them...1-888-759-3474.

08-01-2010, 12:14 AM

It took me 5 calls to get those morons to correct my billing address. Here's to hoping they get it right for the upcoming month.

08-01-2010, 12:21 AM

Me: Hello I noticed I didn't get $50 online credit and the $240 HD rental credits applied on my bill. It's been 6 months.

Bell Rep: We sent in the request Feb 13. If it's approved, you should get it in your next bill. Changes take 6 to 8 weeks to appear on your bill.

Me: But I've been waiting 6 months!

Bell Rep: I CAN make another request, but note that if I do, it will be ANOTHER 6 to 8 weeks for the changes to appear on your bill.

Me: So are you telling me to wait...AGAIN?!?!

Bell Rep: It's your choice.

Me: Who's in charge? I want to speak to them.

Bell Rep: I have a supervisor but it's a billing issue, we just send in the requests.

Me: Then who's in charge in the billing department?

Bell Rep: There are many managers in the billing department

Me:... then give me a NAME!

Bell Rep:...Sorry, I'm not at liberty to release that information.

Exasperated

, I then threatened to sue them if it wasn't fixed. I contacted Global Defenders, the CRTC, and emailed Bell's Executive offices.

The next day a Bell executive called to apologize and applied the $290 "satisfactory adjustment" on my bill. She assured me this would be applied instantaneously without the 6 to 8 week lag time.

I have hope (but I'll have to see it to believe it).

08-01-2010, 12:25 AM

...Done...ended up being huge, guess I had a lot to say. Hopefully something will come of it.

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