my phone is broken and i need to call fido customer services i already went to the store and they told me to call them. but when i call and hear the options on their menu i dont know which one choose!

here are the options:
1.access self service
2.payments,account balance or invoice
3.modify services, changes to account or hear promotions
4.order a phone, exchange a phone or learn to use a phone
5.report lost phone or locate store

soo uh which catagory does broken phone belong too?