T-Mobile Handheld Customer Care

[Haru]

I am posting this becuase I have seen a lot of people complain about T-Mobile's Customer Service not being knowledgable about BlackBerries. I recenly called because there was a problem with activating the service on my new BB after switching devices and getting a new SIM card(turned out it was because the guy at the T-Mobile Store typed something wrong in the computer, but anyway). The rep I was speaking to truly did know NOTHING about BBs, but transferred me to a rep in a specific "Handhelds and Blackberry"(or somethings like that) Department within Customer Care. The rep I dealt with was extremely knowledgable about all aspects of my device, software, services, etc. and I even asked her questions about other devices that TMO doesn't carry and 3rd Party Software with great results. I have since dealt with them once more with similar results. I don't know if all the posters complaining were dealing with these guys or the regular Customer Care reps, but I hope this helps some of you. I have been a T-Mobile customer for about 4 years, after having service with CellularOne(now Cingular) and Sprint, and TMO has had the best customer service by far.

[Weeble Wobble]

thanks for the heads up!

[RKO (NMC)]

~via BB (wap.rabroad.com)~As many problems that I have with my BB, when prompted, immediately ask for BB tech support, and they will transfer you.

[iamlikesocool]

~via BB (wap.rabroad.com)~yep that's how you do it. Just ask bb support

[moochiemoo]

Thats why we are ranked number 1 in customer support.

[Bee :]]

I would like to think that I am one of those knowledgable techs, and as long as you ask for blackberry support when prompted you should get the help you need.

[nothing special]

I admit it I work at T-Mobile and dont know anything about BlackBerries rawr lol

[jony]

LOL. The only time I have had to call TMO for help with my BB they sent me right the the BB support and they had my problem fixed in no time. Normally I send emails via the website if I just want a question answered. I work in a call center, although not on the phones, so I try to call as little as possible.

[r.dove123]

~via BB (wap.rabroad.com)~yeah go t mobile

[Dolkite]

Whenever I have an issue and I mention that is is on my BB, I always get transferred to a BB tech. I get a fix or an answer promptly. That's why I am still a TMO customer for the last 5+ years.