I just got my mother a velocity cruz e-reader for xmas and we plug it in and there's a pattern to unlock it and get into it. We never set this pattern. Is there an initial pattern it comes with? What am I missing? Is there a way to reset this? Don't say reset button, because that didn't work. Sure makes for a less impressive xmas present when you can't use it! Let me know...thanks in advance for the help.