My 18 month contract ended in november. My mum just cancelled the direct debit so no more money could be taken out (we've had problems with them taking money wrongly), however today we got a bill saying we had an outstanding £25 to pay. We rang up to pay it assuming it was just a sort of last payment, where we then was told it would be £50 to cancel or in their words "two bills". Not wanting to argue, my mum paid, only to then be told, we would get one more bill of £25! I don't understand how an 18 month contract has become us paying for a 21 month one technically.
Has this happened to anyone else? Is it SUPPOSED to happen? help! x