I have a virgin mobile nokia kyocera cell phone that I gave my friend for her personal use. She went to activate the phone and after the phone reset the password was also changed. We tried everything; 1111,0000 also the last 4 digits of the new and old cell numbers and nothing. there is an option where you dial ##virgin# and offers a reset however that requires a 6 digit password. How could have this have happened and is there any ideas we haven't though of?