we just got a new cable box from twc (time Warner cable) and the remote that we had before wont control the volume? its a weird cable box tho its a Samsung cable box but it works exactly the same and i'm just wondering is their a cord i need? or do i need to reprogram the remote? if i do how do i do that? any help would be great! and 10 points to best answer by the end of the answering time!!!