I need and want to get out of our contract with my son. We have horrible connection. But i tell them that and they have to be smart aces and be like "You have 4 bars of connection" and they just don't listen. I'v gotten into trouble from my work because i didn't have connection and my phone didn't ring. Any ideas to get out of the contract WITH OUT PAYING THE PENALTY OR ETF? I don't know what do do and they just don't listen to me.