I need help on a templated im using and support will not get back to me. Here is the email I sent them.. maybe you can answer this for me?

Can I please have some instructions to uploading the template I bought from you? Ive edited the files creating my own templates but still oh some pages like aboutus.html still show stock contect in the locked regions. Ive edited those areas alread so im not sure why the stock info is still there IE telephone number, copyright etc. Those are very important things that I need to personalize. the read me file that came with the template had no useful info as to what files to upload to the server for the script to reflect certain parts of the script. Do i upload homepage.dwt and subpage.dwt? do the go in root directory or sub folder? I need to know these things so that I can use this script. As for now its useless to me and if I cant use it, It would only be fair to ask for my money back. please contact me with the info to get this resolved. thank you.