Sony Ericsson Customer Service - your experiences.....

07-23-2010, 12:25 PM

Me and a couple of other Moderators have decided to create this thread to allow the discussion of customer service between forum users. The sole aim of the thread will be to help portray the quality of customer service our members have experienced and in turn, to give newcomers to the Sony Ericsson brand a rough idea of the customer service they can expect to recieve.

**Lazrus** · 07-23-2010, 03:13 PM

My bbc news rss reader got deleted.pls how do i get it babk
Opera/9.60 (J2ME/MIDP; Opera Mini/4.2.13337/504; U; en) Presto/2.2.0

**tavenger5** · 07-23-2010, 09:19 PM

After doing some searching, these people seemed to have some comments about SE's customer service...

Consumerist Kit: Reach Sony Ericsson Executive Customer Service

07-23-2010, 11:10 PM

If you are trying to reach SE for technical support in North America, call them at 1-800-ERICSSON (1-800-374-2776). Hours are:

Monday - Sunday 8:00am - 9:00pm EST

Sony Ericsson doesn't maintain localized service points here like they do in other regions. If you need service on your phone, you'll have to send it to their facility in Minnesota. To obtain an Return Merchandise Authorization (RMA) number, call them at 1-651-229-5862. Hours are:

Monday - Friday 7:00am - 8:00pm CST

One suggestion, before you send your phone in keep back up of any personal data.

07-24-2010, 02:12 AM

I think all round Sony Ericssons are very good and their customer service is also very helpful.

07-24-2010, 03:51 AM

i like sony ericsson customer service. i had a problem with my p910i and when i called them they were very helpful

07-24-2010, 05:43 AM

I found they are helpful but unable to recognised the problem
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text-sender.com

07-24-2010, 05:53 AM

Sony Ericsson has switched to a new call centre and the service level is amazing, granted I have only used it three times but no rude agents and they know their &**^. Overall a positive expirence.

07-24-2010, 10:19 AM

For me, they were very helpful and I found no problems

07-24-2010, 01:57 PM

Overall it is an excellent phone. Unfortunately my previous one died, but my new second one is great!

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