Leaving ExpressVu or got a Rant then post it here!

[Deathmaster]

EVUCSR
Well as a new sub I don't think that they do anything, I recently ordered ExpressVu on the internet and when they came to install it, they showed up with no equipment because they thought it was a service call. So I made another appointment and the second time they showed up with no equipment, this time the installer told me it was because the 5200 was being recalled, so I called EV once again and the person on the phone said they were on back order but I could get two 5900 for the same price ($600) and I replied that there only $125 right now and she could give me two for $250. She said no and after an argument I had her transfer me to the escalation department. The guy on the phone was nice and polite and offered me two months free programming (which I already go when I signed up) for the trouble, so I made a third appointment. They showed up a third time with out the 5200 but with the 3100 and the guy left and came back with a 5200. I had him install it on the side of my house and I later notice he did not secure it to a beam. So only my siding is holding up my dish since I have no plywood under it, just pink Styrofoam. My wife call to complain because when the wind blows the sat loses signal. They told her if she has a signal than there is nothing they can do about it. So I call and he told me this is the third call from us today which it was only the second , so I told them to get some one out here to fix it and the CSR asked me why I did not ask them to put it on a stud. (maybe I should have done the install myself then) Well after 35 min of arguing with me and giving me stupid excuses, he is finally sending some one out to fix it. But now I will have four holes in my siding. On a side not I also ordered sympatico and although they billed me wrong on the first bill they fix it within 5 min. and the lady was very nice but EV makes me want to leave bell altogether.

DEATHMASTER

[Deathmaster]

I had the same problem, it ended up being my 4 way switch, if you have a switch try bypassing it, the technician spent 3 hours trying to fix the problem before he tryed the switch.

DeathMaster

[Deathmaster]

I could live with the sound if they stoped subing programs and had a longer guide, and fixed the equipment, and customer service.