Leaving ExpressVu or got a Rant then post it here!

07-31-2010, 04:15 PM

im leaving bell....just went with my local cable co.... customer service SUCKS for Bell...and if i did go back to satellite i would go with StarChoice....way better

07-31-2010, 04:27 PM

Dean W:

Not really my spin on it, I was just "quoting" EVUCSR. Sorry if it offended you.

**Hugh** · 07-31-2010, 04:32 PM

note to Bell CSR's: See first post.

**Carson** · 07-31-2010, 04:50 PM

Just wanted to say that after being an EVU customer since the VERY beginning (7-8 yrs?) i just now cancelled my subscription.

I called to get pricing info on adding either the 6100 or 9200 to my account and being an existing customer forever i knew i would need an upgrade kit, etc, etc. I knew full well the retail pricing structure from their web page but thought that they might be willing to 'deal' just a bit, either in PPV credits, programming or something.

They gave me $299 for 6100 plus $189 for upgrade kit for total of $488.

Now i'll be the first to say that i have been happy with the service i received (to date) and believe in all my heart that EVU is much superior to *C. However when i can by a HD receiver and add'l receiver for $149 net am i on crack or should i not switch? My monthly cost will be less for the package/options i have and will include their version of HD which is $10 more/month with EVU. I know, i know they don't have as much HD programming but they have what i want to watch and isn't that ultimately what is important.

In the end i asked to cancel my account, they put me on hold for close to 10 minutes (all this time i thought they were cooking up an offer to keep me there). She came back with..."your programming will end on October 6'th. thank you for calling".

Hard to believe!

07-31-2010, 05:10 PM

I can't beleive i would defend bell but, the sound issue can be the same with rogers digital...............having said that i will never go back to bell, simply because of the CSRs....

07-31-2010, 05:10 PM

I actually went to Rogers. I got such a good deal with them and so far in the two months we have used it, had no problems. Even got a PVR rent free just for saying "Here, take this crap Bell ExpressVu box".

07-31-2010, 05:28 PM

TYW:

i would recommend firing off an email to the executive office and writing a formal complaint about the way you were treated.

that is completely unacceptable, and people like that shouldn't be working for the company...overall, Bell is a pretty good company, however, it only takes one bad rep to ruin everything a company spends time and money to create.

i am sorry you received such poor treatment...here is the email address if you want to write them.

[email protected]

07-31-2010, 05:33 PM

Discovery Wings changed it's format earlier this year and is now called Military television. The channel is still available on Rogers cable.

07-31-2010, 05:44 PM

From what I know there are two channels now. One all porno and the other Outtv which seems to be all repeats. It's a newsmagazine type show from what I gather. And apparently Bell or *choice won't allow the all porn channel on their programming.

Cheers

07-31-2010, 06:00 PM

Here's a new rant...I had the theme pack 7 combo with a 2700 and 3100....I recieved an unsolicated email stating I could get a pvr for 125.00 after credits...I called and said I wanted to take advantage of this promo+buy a HD reciever + take out the max subscription....The reply was NOpe for new customers only...I was a little pissed.....I asked if the difference in price 175.00 was worth losing my business....No reply!!! So instead of having my cel, internet, tv business.I cancelled it all, and took it all to Rogers.....Rogers sure bent over backwards to satisfy me....When I called bell to tell them they simply replied with we shut tv off in 30 days................I guess they must have too many customers and really don't need the business.....When rogers launches thier phone service later in the summer that business will flip as well....

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