Well, since no one had an idea for me (see above), I started a chat, and here are the highlights that will help others:
ason : I need some info about theme packs
Taylan: Ok I can help you with this.
jason : Here is what I currently have:
jason : Pick 6 themes - more movies - Sports 1 - News/Learning 1 - Variety 1 - Lifestyle 1 - Variety 2 Digital Standard TSN/RSN HD HD Value pack
jason : I would like to drop one of my themes to add the More HD Variety
jason : will this keep my bill the same?
Taylan: Yes it will remain the same.
jason : Does that still keep me on the old $10 HD Value pack?
Taylan: Thank you, you have the old Hd package, you could switch to the new one for the same price.
jason : I don't want to switch to the new package, I want to keep all my old channels for $10, and I want to replace one of my themes with the More HD Variety
Taylan: If you keep the old one you can't get more Hd variety which is on the new one, sorry.
jason : More HD Variety isn't a separate theme?
Taylan: No it's part of the new Hd themes.
jason : So, "you could switch to the new one for the same price
jason : What exactly does that mean? What would I get?
Taylan: You would get the new Hd themes including National geo and Tlc Hd
jason : And ALL the HD channels I currently have?
Taylan: Yes however if you drop themes, the corresponding HD channels won't be available.
jason : Well, I already pay for Showcase and TLC, and Bell took those HD channels away
jason : which I am not very happy about
Taylan: Ok
jason : So is there a name for the "new" HD package that will replace my HD Value pack
Taylan: There isn't a specific name no.
jason : So, to confirm:
jason : I move to the unamned "new" HD package, and I get ALL the same HD channels I currently have, I add Showcase HD, National Geo HD, TLC HD, and I pay the same amount
jason : is that correct?
Taylan: Yes because it's been upgraded since then.
Taylan: For the same price.
So, I made the change, and all is working. I have (of course) saved my log. I'll let you know if I get screwed on the bill...
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