Second of all if I were you I would check myself...Bell is looking at that site and you mentionned that you work for Reztel...the kind of buisness you are doing could make your vendor loose their contract. I think I had you on the phone last summer (or some installor that had the same Star Choice mentality you do) and we got into an argument. I advised my superiors that the installer was trying to convince the client right ther, when I was on line to get Star Choice. They were supposed to submit an installer complain
The point is that they do not care because the only way to get Bell service is pay the cash and have the customer get the get a credit from, Bell. That is sad customer service. Agent why do you defend the undefendable? Boggles the mind.
Re StarChoice and receiver number you are not comprehending what the installer is saying. I sold 3 StarChoice receivers and as long as my account was closed and in good standing the new owner of the receivers were able to activate the receivers I sold them and verify with StarChoice prior to purchasing that they would indeed have no problems activating..... Now that is good customer service!!!! The merry dance and bull$hit that BEV does to its customers is disgraceful.
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