Thread: Call from BEV to "inventory" my receivers

I'm sorry you don't understand.
But there has been so much contradictory information from yourself and/or employer, that I really don't expect you to be versed in the larger marketplace.

Just stay safe in your own little Bell world and keep up the fine job you are doing for your customers.

I didn't copy-paste from the agreement site, I had the contract next to me and wrote it. Since it was late it is possible that I made spelling errors (I also have a problem with my keyboard, which doesn't help)

Regardless of that, those ae the policies.

Bell Express Vu becomes more strict each year as the CRTC with the pressure of the cable compagny are pressuring them to perform more and more verifications

If you want to verify the stated policies, go to the web siteI indicated

I am waiting for the call
We have 5 tuners hooked up (1 9200, and 3 standard)
We are no longer locked into a contract, and I want to have a reason to try Rogers again (Providers always give great deals to new customers...)
I dont see how its the customers responsiblity to call back and sit on hold, to verify that the boxes are indeed in 1 home
I have spent HOURS on the phone with Bell, on hold, then to tech support, then back on hold, then to level 3 tech support, then hold again, then....
I am (well, was) a happy customer, but recent events, personally with bell, and the whole receiver swap (that isnt going to happen...) have really left a bad taste in my mouth
Maybe, if bell wants to know where the recievers are, they should come equipped with GPS technology, then I wont have to sit by the phone, anxioustly awaiting their call, so I dont have to have my equipment deactivated

I don't belive TECH3 will autorise a replacement of receiver because the receiver doesn't dial out, as long as the receiver is fonctionnal (gets the programming) there is no need to.

Nimiq 1 Bell Express Vu Dorval had called me a few time over the last few months...I applied on line at the same time I applied for the call center that i'm at. I also applied again a few month ago. They were willing to hire me, at a higher salary than my current one (13.25$/hour + Bell bonus + 35% off on all Bell products + Full Express Vu discount), but they wanted to hire me for the evening shift and because i'm a single mom I coudn't do it. This would have been good money-wise taught.

Sabres12 this is what i'm saying...receivers hooked, or not hooked have nothing to do with those calls. Many people I know do not have the receiver connected and don't get call. Seems like a few people posting here unfortunatly got unlucky, got tagged as cottage when they didn't had one and are not being watched when they shoudn't be. That's unfortunate, because while we spend time to piss them off, a few thousands of clients are happily account sharing. Lots of CSR don't even know about the cottage tag and that they should add it. I think it's wrong that the people on this forum would juge the hole compagny on the few cases reported here which represents a small minority of our clients. Most of the client are aware of the cottage policy and the reason of being of that rule.

US companies are shutting down call centers in India due to customer complaints. EV seems to be bucking that trend. The time I was transferred to India, the line quality was atrocious (noise drowned out the CSRs) and the service quality was totally unsatisfactory.


Reporting of PPV purchases through the receiver and prevention of account sharing are two issues. OTOH, considering the poor performance of Bell in the 1980s in implementing the CRTC's mandate to install phone jacks plus the number of poorly grounded satellite and telephone installations plus the lack of suitable components supplied with EV's receivers for implementing the requirement, I'm surprised that EV has the audacity to try and enforce it. It appears that EV's calls for receiver "inventory" are totally random and have no bearing on the likelihood of account abuse. I don't doubt that if EV managed to find my identity, they would start harassing me with receiver "inventory" calls as well.

It's not as if Bell and EV have made it easy for customers to connect their receivers to a phone line either. If they want it done, they should be responsible for supplying the phone lines. It's cost me a considerable amount of money, time and effort to upgrade Bell's poor telephone lines in every residence since The CRTC allowed them to unbundle residential wiring from phone service. In my current residence, the phone lines had to be completely replaced, several plugs needed to be added and installers damaged the building siding. The quality of phone lines that Bell left behind is ridiculously poor. Now Bell EV requires phone connections for receivers?! As Mr. Rogers would say, "Can any say despicable corporate scam?"

I think everybody understood what I meant, maybe not you...let's make it simmpler!

You have 3 receivers A-B and C... A and B are home and you bring C at the cottage. Before leaving you have to call us to let us know that you would bring C at the cottage and we would deactivate A and B from your account. When you leave the cottage you call us and we will reactivate A and B and keep C active if you are bringing it back home or we would deactivate it if you are leaving it at the cottage

Let em' eat cake, de-auth all your receivers except for 1 or 2 and then replace those with FTA boxes.

Hell, you're still paying for Bell ExpressVu service. Morally, you're covered.
You might even sell the other boxes on fleabay to recover the cost of a superior FTA experience.

Cables, dishes and switches make it all pretty much plug and play nowadays, or so I'm told.

You might well be violating BEV's service agreement, but THAT's not a crime.
And how are they going to know?
You got a Bell dish on the house, pointed in the right direction, you are a paying subscriber.
Couldn't get much more low key than that. And you can show them a bill and a legit receiver and subbed card as well.
You ARE decrypting a encoded signal, but you DO pay for that privilege.
So no laws broken their.

Just be very careful not to sneak a peak at all the free porn and sports and PPV's.

Best bet would be to use the boxes favourites and just enable those channels you actually pay for.

Sounds like a great plan to me.

Are ya with me boys?

agent is correct...BEV allows you to take your service with you, you just can't use it at more than one place at the same time.

If your receiver are not dialling in, meanning they are not connected to a telephone line you would be placed on a "to call' list. If you have less then 3 receivers it is unlikely they will bother to call, the more receivers you have the greater the chances of getting called.

They are doing those calls to insure that all the receivers are located at tha same service adress, as indicated on Bell's contract.

If you take your receiver location ID at the cottage, then call once home the locatin ID would have changed at the cottage, therefore making your receiver "fail" the test. That receiver will automatically be deactivated by the system. The agent will, at the time, explain you Bell's cottage policy (receivers culd not be active at 2 locations at the same time) and will explain you that you could either chose to use the flip flop option (calling in to change your active location) or to open a second account for the cottage. If you chose the flip flopoption they will identify all the receivers that are home, and all the receivers that are at the cottage. Whe you leave from home you will have to calll BellTV to deactivate your home receivers and activate your cottage receivers, an same when you come back. If you chose to opn a second account for tha cottage you then split your cost

In your customer file there would be a note (and a big red tag if they deactivate anything) that no retention offer are to be offered to the client for that matter

I read somewhere that that's the premise for our judicial system in Canada whereas in Mexico, you are guilty until proven innocent.

Maybe that's why we all have a hard time with communications from their people.
I know French and Spanish share a common structure and many words sound similar.