Thread: Animal Planet on News and Learning 1

Exactly! It appears the less interaction with Bell TV, when everything else is OK, the better.

clusarc: if what you said is true, why were the CSR saying that?

So If I understand correctly, I have subscribed to News and Learning 1 (theme pack) AND Animal Planet (seperate cost of $2.50) for the past 4 years. Now that Animal Planet has been included in News and Learning 1 (theme pack), my bill should be $2.50 less?

That make sense in some way only because you can drop news 1 with HD themes as news 1 is now pretty bare. This might help shore it up.

Habit.

I ordered Sports 1 this morning but I don't have RDS or RDS HD. One hour on the phone and still no RDS... Are you sure they added this to Sports 1?

Update: 3 calls later, they say I should get RDS SD & HD with Sports 1. Long story short...they are sending me a new card. I somehow doubt that it is the cause of the problem...

I gave up waiting for them to make the change. Called 310 Bell, chose "Cancel", and talked to rententions. They said "no problem, we'll replace your old News and Learning 1 with the new one. No change to your billing, no change to your retentions discount." I was on the phone for less than a minute, and Animal Planet appeared in my guide a couple of minutes later.

Don't ever talk to customer service. Just call the retentions department for the "real" customer service...

It is my understanding that if you are a current subscriber to the News and Learning 1 Package, that you are entitled to get Animal Planet as part of the package.

However, it does not automatically download to your PVR.

You have to call Bell and ask them to give you Animal Planet.

I understand that they will take you off your current package and put you into the same package but with Animal Planet included.

Seems nuts to me. Why not just download Animal Planet automatically (like they do firmware) to the PVRs of those who have the News and Learning 1 package already.

At least, in my opinion, subscribers should have received written notice of the new inclusion along with instructions as to how to obtain Animal Planet.

RDS will be added to sports 1 on May 1(French remains). Animal Planet should have started April 17 on News & Learning 1 Grandfathered to Family 2.
From Bell Chat CSR.

May 1, but no animal planet ...

Yes you should be able to cancel your pick and pay, they won't do it for you. They might not give you the upgraded theme if you have a price protected package.
RDS/RDSHD is different in that it will remain in Le monde en fran