Thread: My last experience with Bell

It would be too complicated to implement the programm that would enable us to that...and probably will create billing mistake in the meantime.

All clients have different billing cycle...and client needs to have the service for 30 days before we could remove a theme or a channel. How do you expect a computer system to be abe to check all that?

I belive it' simpler the way it is, the work order automatically shows for the current date and the CSR changes it to new billing cycle (for a downgrade) or in 30 days (for a disconnection). It's a simple procedure, it's not longer than placing an order for today...

Before posting on a public forum try to gather your information first...

Bell ExpressVu as many call centers... 2 Bell Express Calls centers, one in Toronto and one in Dorval. They have 2 NCO call centers, one in Brampford and on in Montreal. They also have a Nordia call center in Montreal. Those 5 call centers ar taking all type of calls, from technical to billing to programming changes in the 2 official languages. We also have a specialised muli language center where we could call and request the client to be called back if h can not speak either English or French

There is also Nordia Sherbrooke who takes all types of calls also but mostly the French ones

Then we have a Teleperformance call center who is taking only billing calls... I belive they are slowly getting trained to eventually do the tech part

We have FOR OVERFLOW PERIOD ONLY (at least for now!) a call center in India... We opened it only recently and again, they are taking call only were there is an overflow, to make sure that the client is on hold for the shortest period possible. They only take tech calls... Before everyboy jumps, they didn't take jobs away from us...Express Vu decided to open position to have more agent taking calls for client to have the shortest wait time possible.

from : http://www.********/support/PrsCSrvG...e=en&region=QC

Hours of operation:
Activations (new accounts and additional receivers)
7 days a week - 8 a.m. to 9 p.m. - including holidays

Technical assistance
24/7 every day of the year - including holidays

Billing and general information
Monday to Friday - 8 a.m. to 9 pm
Saturday - 9 a.m. to 6 p.m.
Sunday - closed
Holidays - closed

trust me I tried to call during the day last sunday before I switched and the tech in India was my only option. But this nitpicking is irrelevant.

You are ignore the meaning of my posts and instead seeing it as an attack on BEV. Again, do not accept bad service from ANY provider be it Rogers, Videotron, SHAW,CIBC or whatever. MY own personal experience in the last 2 years with BEV was "horrific", it does not mean it is that way for everyone.

My original post that started this was when Lindsay649 insinuated that people talking against BEV are from a "world of instant gratification, immediate response to every whim or desire that I have, no respect for anyone or anything, egocentric, demanding, self-centered, opinionated, irresponsibile, boorish, non-compromising, know-it-all type of individual.". I am trying to point out that the reality is not black and white

I had been a customer for 8 years, with a 6100, 5900 and 2 2700's. My house is already wired for the dish, I have never had a late payment.....why else would I switch?

FMR, regardless of whether someone works for BEV, BELL, Rogers, Telus, or Jon Bon Jovi, there is 0 reason to use that type of language on this forum.

Please refrain in the future.


Nem, who says knock it off...

I'm glad to hear your ok with the system as is stands. Now if you could only convince the customers

To be fair, Bell's billing software is a result of "legacy" that started on the mainframe world. You may have access to more choices in terms of programing and development frameworks today, but at the time, this was the best out there. Besides, the software was never designed to accomodate the plethora of service plans and options that are prevalent in the industry today.

Just dropped bell yesterday after 8 years, the last 2 years have been a nightmare anytime I had an issue, the service has gone down the flusher. Before switching I had called last week to make sure that there were no unforseen issues or balance owing. They offered me a deal of course but in the end I moved to Videotron.

When I called yesterday to cancel, they sprung the 30 day notice on me
My fault for not checking this out with their policies but it would have been nice if the rep mentioned it to me last week. It just ensures that I will not be back.

Customers doesn't even know how it works...why would we have to convince them?

There is always a possibility for mistakes, and I belive it's the case with all compagnies...regardless whethere it's a telecommunication company, a Hydro compagny

Lots of would-be admins/censors on this part of the forum.

The "30 days notice" is a ridiculous policy that is just one more way for Bell to stick it to their client base. Between that and allowing programming downgrades only on service dates, BEV is just creating ill will and ensuring that these transactions will be dissatisfying experiences for the customer. There is no technical or logistical justification, it's just a way for a multi-billion dollar company to grab an extra $40 or $50 (or in the case of program downgrades, as little as $5) from the wallets of their customers. It's really a lousy way to run a service company.