SensualPoet...
If the customer already has HD equipment, then no, there is no cancellation charge and no contract, they are simply changing the programming package. Also, there would be no charge for the reciever rental as they already own their reciever, so the price would be a bit less expensive.
If the customer only had sd equipment then it is a new rental of the hd reciever and a change to the package, there for they would be on a contract for the rental of he HD reciever but there would be no cancellation charge as they are not cancelling,and there should be no charge to install the new reciever and lnb etc.
If the customer switches from a legacy package to a new package and doesn't require a hardware upgrade (rental) then there is no contract. the only time a contract is required is on a rental AIO.
Remember there is the AIO that inclued the rental of the reciever or the AIO without the cost of the reciever if the customer owns their own equipment.
Nem, who is frustrated beyond belief with misunderstandings.
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