How to Deal with Rogers Retention Dept.

08-26-2010, 01:42 PM

Hi There,

I have been reading your posts for quite a while now, I even tried calling in retentions and tried to get a plan like yours, but the best they would do was offer it to me for $42.15 including taxes and the fees. Can you help me.. what should I say to them?

08-26-2010, 09:20 PM

Does anyone know the Retentions Number for Rogers. I called 1-888-936-7283 and that does not seem to be the number any more. It just takes you to a main Rogers line. The person on the other end, says Customer Relations do not have a direct number anymore. Can anyone confirm?

08-26-2010, 09:39 PM

the retention dept's number does change from time to time and the reason behind that is because some people put it up on the internet lol.
I will try and see if i can squeeze out the new one

08-27-2010, 06:10 AM

You are always the best Ranx....lol

**Beyond Mordant** · 08-27-2010, 07:08 AM

Hi,

I'm new here. I've been with Rogers since august 2005. Back then I had the Megaminutes 25 plan which supposedly had unlimited incoming and free R2R. After the free 6months everything unlimited, I realized I did not have free R2R.
Here is basically my plan:

25$
100min+50min bonus+25min bonus (student)
Unlimited incoming
100min LD
2000min call forward
Evenings and Weekends 1000min 8pm-7am (i think it's 7am)
PLUS: 15$ value pack with
- 1000sms+free incom. txt.
- VM & CID
- Unlimited on-device browsing
MINUS 5$ credit
PLUS6.95
PLUS0.5
PLUS Tx
---------------
= 47.9$

I never asked for an upgrade since 2005. I know I am stupid, but I loved my former SE K790a, but got it to break in the cineam, and bought an Iphone 2G on the cheap so I have free internet included (but that's not the point here!

______________

So here is what I would like to get:
Basically keeping the same plan
+more minutes (perhaps 200 more)
+early evenings at 6
+MY5 Local or canada (just for calling, that's good enough)
(+ if possible a 150mb or more of data, thus I'd get the new Iphone)

______________

I have three questions basically:

1. So what strategy to adopt? I saw people here getting more or less this kind of plan for about 50$. But I don't think that i can call retention and basically tell them, I want to pay the same, but throw those 3 or 4 addons please.

Perhaps I should try the Bell Corporate plan for 22$ (250 minutes,free from 6pm,free incoming,incoming free,unlimited text,caller id,voicemail,ld 8 cents within canada) and tell them I was offered that? Then what do you say: "I called bell and told them I was thinking about switching from Rogers and they offered me this plan"?

2. Do you think that in Ontario, because of Wind Mobile, Rogers is sweeter than here in Qu