It may be because it was orginally an Alltel phone. The software is not the same as Verizon. Plus, the Motorola phones I have messed with on the Verizon network have been different than just about any of the other phones. You have to save the ringtone as a sound and then it will not accept the song name so you have to erase the title and then apply a number like 14 to it. Then it will save the song as a ringtone. You might try also to forward the ringtone from your phone to hers. It might get there that way. Then try the save as sound way.
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