Called in again to cancel one of my lines with alltel because of the issues and was told that they will still honor my request with no ETF, but that ticket has been re-opened as they are now looking into other potential fixes. I am not sure what that means and the rep was not able to elaborate on what that meant. It could just be a ploy to get more time or maybe they actually have another idea for a fix. Just so frustrating that everyone seems to tell a different story there everytime i call. They need to get their department in order so that they don't lose more customers in my area. The Verizon store nearby is nearly running out of phones due to the influx of customers from Alltel. It is crazy that a small wireless company like Alltel now is, is unable to figure out the issue or at least give an eta for the problem. Probably moving to another carrier in the next few days, I can't wait any longer for them to figure things out.
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