HORRIBLE service, help!!

[Ḳạḳạṛịḳị]

help me o wise stackers...

i absolutely love my 8700g. and i love tmo customer service. but my reception is KILLING me. i live in nyc, in midtown, and have to hop around in my living room till i get a clear signal. visited LA, dropped calls left and right. went to see my folks in nj, my phone was constantly searching for a signal...

i called tmo and they suggested i back up my data, then download v4.10.284, even though i already have this version on my phone (it's only 2 months old). will this actually help my reception? is there anything else i should ask tmo about? does this sound like anything any of you might have gone through?

thanks for any help!
mm

[hj325]

That is odd. I would say it could possibly be a defective radio on the device. Would it be possible for you to compare another Tmobile BB side by side at your location? That would show you if the difference in signal between the two is significant which SHOULD prompt them to get you a replacement. Good luck to ya. I love my Tmo service

[DaringDave]

That is why I dropped TMO - didn't work for me in Long Island

[cupcake<333]

I like TechieGirl's suggestion. I've had Tmo in CT for 4 years and really don't have any coverage problems.

[<3cute, young and wild!<3]

Try this site...

http://compass.t-mobile.com

It could be lack of a tower near you, or it could be a defective radio in the BB as listed above...

[<Jelz>]

thats odd, been out to L.I with NO issues.

I work in midtown Manhatten- NO issues...

Only time I ever experieced a signal issue is if a tower was down (happened twice) or if I was in a elevator or subway or something like that.

MM- what is your zip code man? Cause I've been all over Manhatten and I get signals all over.

[devilhope]

techiegirl-- thanks for the store suggestion, i'll definitely try that. this is my second 8700, the first one had a problem with call quality as well, but it was the unit. who knows, maybe i lucked out again...

thanks for the link 17oobie! it looks like i should be fine here in ny, so maybe it is the radio in my unit. which answers your question, pegeuro-- i'm in 10019, and i should be fine. ugh.

so, no one thinks re-downloading v4.10.284 will do anything?

mm

[leaping_walrus]

I am frequently (almost every other day) in that area, without issues....

Now you got me wondering what is going on?

[Brynna I]

me too pegeuro, it's driving me crazy.

[5kevinS]

Have you called TMO?

They can tell you if there is a problem with an antenna or something. I had a similar issue a while ago, the moment I walked out of my zip code I had crystal clear reception, in my zip code I had NO signal at all.