T-Mobile Handheld Customer Care

**Im A Proud American Women** · 09-02-2010, 12:35 AM

Cingular has a Data team that does the same thing. The regular Care reps seem to have an overwhelming fear of data devices in general but Blackberries in particular. It also helps that I only really deal with business care too.

**Ceila M** · 09-02-2010, 01:22 AM

Why is that? I've never understood that.

**Ginnie** · 09-02-2010, 05:51 AM

T-Mobile is the greatest in my opinion. BB customer care, only 1 BB cc rep. didn't know what he was talking about. All other BB cc i would have 2 say were on the mark w/what i needed 2 know.

**Ur best friend (Ab)** · 09-02-2010, 02:27 PM

I called today for help with my 8100 and got one of those techs. I think I did more troubleshooting than he could offer.

On the plus side - if you're a T-Mo customer, they have a Blackberry support line:

877-296-9933

This will skip through getting to a regular agent and connect you with a handheld tech.

**CloserToLove** · 09-02-2010, 05:59 PM

Well thanks for that number Lynza. Heck I work for T-Mobile and didn't even know that number. I have just about all the other departments direct numbers except BB Tech Support.

There is a reason why T-Mobile is ranked #1 in Customer Satisfaction 4 years in a row, and it's because of the great CC reps, TS reps, RSR's, and everyone else that does their job everyday. That is why I am proud to work for a company like this. Thanks to any and all CC, SA CC, TS, WDG reps out there that I talk to on a daily basis that makes my job as a RSR easier.