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ExpressVu - Positive Customer Feedback A6100 and 3100 were installed last November with my new Panasonic 42PD60. The installation was fast following the request, I have beautiful SD and HD channels and I have no problems whatsoever. And the billing is OK. I will move soon and I don't know what will happen with my 2 yrs contract and the dish but I didn't research too much yet. I am totally satisfied so far.
ExpressVu - Positive Customer Feedback
ExpressVu - Positive Customer Feedback And I think thats a great idea djino "yup"
ExpressVu - Positive Customer Feedback Perhaps one of the moderators can "sticky" this thread. There hadn't been a positive post added in a year and I think it's simply because the thread was out of sight. I'm sure it'll get a lot more postings if its positioned below the "ranting" thread. At least it will provide a more balanced opinion of Bell if the two threads are side by side. Anyhow...just my opinion.
ExpressVu - Positive Customer Feedback I agree their service is in the good to decent range. It's anything related to speaking / dealing with customers which they are absolutely horrible at. From the front line support workers to their billing department. I had a very positive experience with the installer (a sub-contractor) but dealing with the CSR during account activation phase was atrocious - after the installation work was done the CSR said I was going to paying $20 more a month than I had agreed to. He said since I let the installer setup the equipment I was on the hook for the extra $20 a month for 2 years (the term of my contract). It took some pleading but the CSR finally agreed to let me speak to his manager and he somehow found the rate that I had been quoted originally (he said it was there in my file). The manager said he wasn't sure why the CSR didn't see it. The whole episode seemed a little fishy to me.
ExpressVu - Positive Customer Feedback I like the service, most HD avialable in my area, good quality service. I have low expectations of all service providers, so Bell is Bell. Has it good points and bad, just as Shaw, StarChoice, BB, FS, MB Hydro and on and on. Keep on adding more and more HD to an already good service!!!!!! Kudos, Kudos Now their are two positive posts in a year.
ExpressVu - Positive Customer Feedback just a heads up, i have read from a few rogers cable users that their latest bill informed them of an increase of $4 per month. just wanted to let you know that price increases happen with EVERY company, and that the grass isn't always greener on the other side (mentioning that as many people complained of the last $3 charge and said they were cancelling and going back to cable)...hehehe...i would hate to see the look on their faces now after getting rid of all their sat equipment, only to have a price increase slapped on them soon after signing up.
ExpressVu - Positive Customer Feedback Thanks for the info joedoe and evucsr. When I tried calling, almost every option ended up telling me to call back during regular business hours. I will definately be choosing the tech support next time I have to call late at night. I have run into a few CSR's that were not as well trained as I would have liked, but they have always been friendly and got me the help I needed. I know that there are a lot of negative comments with regards to the EV CSR's, but my experiences have generally been positive.
ExpressVu - Positive Customer Feedback Being a new subscriber with a 9200 in Aug I was eligible for the ST half price offer. I ordered, and was billed for Aug and Sept the total $170.00. My Oct bill came still without the credit, called BEV, got an agent right away. Was very friendly, went over the problem, confirmed I was suppose to get the credit. Sent a request to Billings, noted the problem on my account in case I need to call back, went over when I should see the credit and when I should call back if I don't. Very thorough and apologetic.
ExpressVu - Positive Customer Feedback Always choose tech support after 9pm. Activations and tech support is open 24/7. You could install a system at 3am and still activate it Billing closes at 6pm
ExpressVu - Positive Customer Feedback Closed? They are open 24/7 Did you go to the technical support? I have made calls at midnight and just activated my 9200 at midnight on friday.
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