Cricket Customer Service is the worst?!?!?

[Nurse JC]

I agree their customer service does suck! I called to ask if the slvr's were out already and the guy was all like "Umm, I really dont even know if we even have slvr's" he told me to go to an authorized dealer or a full service cricket store

It's sad when the authorized dealer knows more than a guy who works in the corporate level of the company

[Footprints in the Sand]

forget the BBB... this is just a club, where the BBB-Merabers
(Business owners) pay some money into.

if you file a complaint with the BBB they send a copy of your complaint to the company and they give them 30 days to replay, but they're not obligated to replay.

The BBB does no ruling nor make no decision whatsoever.

In my opinion, the BBB is just a "Trash can" for frustation, where you can write them whats happend, they do nothing, send you a nice "Sorry letter" back after 30 days and thats it.

most people are calmed down after 30 days and the BBB works just like a "buffer for frustations".... and companies keep their good name.

some smart guy came up with that BBB Joke... its all a headgame

I'll been there, done that, and filed a complaint with them and nothing ever happend.... the BBB is always on the site of THEIR Merabers, which are the Businesses.

************************************************** *******

Think twice about Cricket:.... nobody can beat them with their plans of unlimited calling and free unlimited incoming calls!

what you're talking to was probably a guy from India or the Phillipines, and a lot of companies are "going" there and have their customer service in the Phillipines or India or somewhere else, and those guys are hard to understand due to their poor english.

.If your're really do not want to stay with Cricket, I might be interested in that Phone to buy....

you can reach me on MY Cricket Phone at 505-805-7827
after 1 PM

[Thais]

The BBB worked for me before. I filed a complaint on a company online that didn't send me what I was supposed to get. They would not answer emails, nothing etc. Anyway to make a long story short...around 3 weeks or so later I get a package from them and receive what they owed me, and also an additional item that was even better. So it can work, but probably most of the time it's a waste.

[lol.aries:.~]

The BBB is also a good reference for consumers to check the integrity of a company. Many people will use the BBB as a factor in deciding whether or not to use a company or not. Look up our frienRAB at Inphonic and read their report and tell me if you'd think twice about using them. A bad report on file with the BBB can cost a company revenue and in the corporate world every dollar counts!