This is not a question, more of a request. I work for Sprint customer service. I work here because it's a job, not because I have anything to do with making Sprint phones, Sprint's network, or Sprint policies. It's my job. We are trained for 3 months in billing and technical issues. I receive calls all the time with people screaming at me, swearing, calling me horrible names, being rude, ignorant and extremely condescending. My #1 priority is to help them with the issue they are having, hopefully satisfy them and get them off the phone somewhat content. No matter how rude a customer is, I need to remain calm and level headed which is difficult with someone screaming on the other end. I am not here to take your money, I get none of it. I am not here to make your life difficult, its easier on me if your happy. I spent Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Years Day this year away from my family and being screamed at my customers about their bill being $10 higher or their text messaging not working. I had to just take it. My request to you Sprint customers, please remember when you call in to be in a somewhat calmed state of mind. That I personally have nothing to do with your billing or the technology of your phone. Also, please PLEASE PLEASE remember....that I am a human being. I KNOW our policies and service are not the absolute best, but it's not my fault. I'm just trying to put food on the table for my children. Thank you.
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