So I have had a Samsung Propel for more than a year and I don't have insurance on it. About two weeks ago it just decided to stop working, I didn't break it. None of the keys on the outside work anymore, although originally only the left and right soft keys didn't work. However, all of the keys on the inside of the phone work. When I make phone calls, the other people can hear me but I can't hear them. I took it to AT&T but they were no help and they actually tried to make me pay thirty dollars because I am temporarily using a smartphone. I have no idea how to fix it so if anyone has any ideas that'd be awesome [: