is there a forum for owners of PC repair shops to discuss prices and business

[Miles W]

strategies? I am looking for forums with PC business owners like myself to discuss pricing and marketing strategies, but I can't find it in any of my searches. For example, what are high and low prices for full system recovery with backup? It would be great to discuss these issues with others from other states who aren't in direct competition!
no, just discussion of pricing for services in other markets that aren't in direct competition with each other.
Cust. told me he was looking at porn. HEAVY INFECTIONS removed and charged $180 for 2 hrs., but XP system corrupted. Next day tried Windows repair, but it couldn't find a driver, so I backed up all data, then full system recovery, reinstalled drivers and data and charged normal flat rate fee for this: $300. So now cust. is mad because he said for the $480 he spent on this he could have bought a new unit. I explained that we never know what effects malware will have on a system after cleaning, and he would still have had infected data to go on a new unit. We charge $180 for data recovery.
So far he has paid me $180 for malware removal and $216 for annual managed services program ($396 total)and even though it's fair, feel reluctant to charge the $300 extra for full recovery bringing total to $696! Anyone have any suggestions? In this economy and market, am I ripping him off or asking for a fair return? Thanks so much!