I recently bought the hard copy of Runes of Magic Chapter 3 and have been trying all day long to make my account work. It didn't, so I made a new one. It was cleared on the Frogster website for the US servers, despite me having chosen my region as AUS. I can log into the US servers but I don't want to. I'd like to be able to log into AUS servers. I've followed numerous fixes suggested on their forums but the only one that has worked has put my onto the servers I don't want to be on.

It also says that the account is ready to use on the forums but I can't log into them. When requesting a password I put in my e-mail and it says they don't have an e-mail matching it, but if I try to create a new AUS account, it says the e-mail's already taken.

Help?