I have a Dell laptop which is a year old and every time I start it up it ask me do I want to start it in safe mode or normal because it didn't shut down properly. The battery was low yesterday and I didn't charge it I let it died on its own. When I choose safe mode it works fine except for not having sound, but when I start it in normal it work for no more than 20 seconds then freezes every time. When I try pushing buttons nothing comes up. I tried Ctrl+Alt+delete and nothing happens just a freeze screen If I reboot the computer will it help?? I really need help!!! The cd eject button works and thats all that work on the keyboard in normal mode. If I have to start the computer over please tell me how!! Thanks!!!