How to get the early termination fee waived

**luv.lollipops..23** · 09-03-2010, 02:05 AM

If they would put towers in more places (places that they CLAIM they have Coverage by THIER towers), and NOT just BIG cities, then they wouldn't have to pay other companies to use their towers.

**oneup117** · 09-03-2010, 07:24 AM

i am currently a tmobile customer and am trying to get out of my contract due to not being able to rely on my messaging at all. there have been countless text messages i have not received and even more picture messages that i am just not able to open or retrieve. i have spoken to tmobile about this issue more times than i can count. i have been more than kind and patient, but am pretty much at my wit's end with them. i was on the phone with several different account specialists for the majority of the day on saturday to try to come to some resolution. long story short, i was pretty much told that there was absolutely no way that they would waive the ETF because it is automatically built into the bill as soon as you cancel. they wouldn't even entertain the idea of crediting me the $200 if i paid the fee. i can't justify giving this provider any more of my money if i am not getting reliable service...
not sure what to do in this situation. i feel pretty trapped by them and am just looking to get into a company where i am getting what i am paying for. suggestions? i always trust the stackers here!

**Rayan H** · 09-03-2010, 09:06 AM

i am stuck wit the same issue......i am soon to switch to at&t anyway

**( :** · 09-03-2010, 09:33 AM

I have this problem from time to time, too often because I'm paying for the service!! Can anyone of the people thats so honest in the earlier post offer some good advice?? My guess is no! Because we're just supposed to accept anything the company wants to do to us! I say you have a legitmate cause to do what ever you can to get out without paying the ETF! As far as the prices goin up.......their going to go up regardless! OMG..can some of you reps take this info back to your bosses while you're telling them about the so-called sneaky tactics???

**Mr. Smily** · 09-03-2010, 10:24 AM

There is a difference of actually having a problem with your service and just changing your options on your phone to make it some your roaming. If you have a legit problem with the service then yea you should have your etf waived but if your just doing it cause you want a new phone or a new provider quit being a baby about it and just fork out the money for the etf considering you are the one that signed the contract.