How to Deal with Rogers Retention Dept.

08-25-2010, 02:08 AM

aight heres how to do it lol. Ive had TONS of experiences with retention and thats how i got a sick voice plan and a 10$blackberry pearl red with no re-signing for another 3years and also a curve for 200 with re-signing for a 1year.
so basically im gonna give you something that even in-store employees dont have lol : retention's direct number : 1 888 936 7283. Its called the CSR by the way Customer Service Relations.
So yeah basically just BE NICE. They wont help you if you yell or bitch at them believe me. If youre nice theyll be nice .
Also call between 6pm and 9pm you get the night shift and theyre more likely to give you what you want because they're not the ones dealing with bitchy customers all day.

There you go and no they wont call your bluff. they want your business (as long as youre not paying 20bucks a month lol).

This is how i got :

20bucks per month :

400 anytime minutes
Unlimited rogers to rogers
Unlimited eve and weekends at 6
call display
voice mail
who called
text 2500 out unlimited in
Plus 911 fee : so its 20.69 or whatever it is a month + tax. (SAF waived)
Plus the 15 UE plan so 35.69
- 5 dollars credit for 15 UE
- 5 dollars credit for the plan
So 25.69 for the whole thing +tax

you have to be qualified as a VIP customers (meaning 100+$ per month before your first call).
And basically call at the time i said, be nice and always ask for more than they offer they will bend and bend until you feel that they wont go more and finish with a "you were so helpful thank you very much i wish more employees were like you" because their calls are recorded and they are more likely to leave a really good note about you on your account.

hehe

08-25-2010, 06:22 AM

I asked for retentions and asked them to give me what I asked for. There was nothing they would do for me. Even when I said I can't continue paying for something that is twice my voice plan. I said I want to stay with Rogers. They couldn't offer me anything credits on my voice plan. 10+15 credit against a 27 dollars voice plan. Then a 60 dollar data plan for 25 MB. With everything they wouldn't move on the data side.
Just not worth the grief to be with them.

08-25-2010, 12:34 PM

i dont know about that i got EXACTLY what i wanted

08-25-2010, 06:26 PM

Ranxoren, I'm on a family plan with my gf and we have two more years left in our contract. Can I still deal with retentions? Really, all I want is early evenings at 6pm no charge, call waiting, and 2500 texts. Is that doable>

08-25-2010, 11:40 PM

retention doesnt like Family Plans. And to be honest Family Plans are the stupidest thing ever because :
1/ For hardware upgrades you share revenue meaning that you wont both be able to get a hardware upgrade after a year. One of you will the other one will have to wait another year.
2/ You dont get to deal with retention as they dont really care about Family Plans (true story)

So yeah try and get out of that and get a plan each. If you cant then just enjoy what you got
Sorry

**Bruno** · 08-26-2010, 05:50 AM

OK...when we have our conference I hope to hear all kinds of ****. What can I pass on in return. Need any legal advice?

**Brittany G** · 08-26-2010, 09:34 AM

What do you mean ? i dont really understand what you tried to say sorry (im really tired too lol doesnt help)

08-26-2010, 05:08 PM

Ok... So did you call up and say this is what I want, or just beg for better?

What were your bills before you went to retention?

I called 2 weeks ago, and they weren't very helpful. They tried to give me a new plan, but sign me up for another 3 years... with not hardware upgrade. I wasn't very happy.

08-26-2010, 07:28 PM

Check the tuto i updated it for you

**Brittany G** · 08-26-2010, 10:35 PM

ranx, I was just saying thats the business I'm in....

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