I bought the new Blackberry Pearl and proceeded to talk to Tmobile over the phone, in the store, to do a change of responsibility to move my account into my husband's new MyFaves Family plan. My brother did the same thing and his moved over seemlessly. I, on the other hand, have been patiently waiting for this change to occur since Saturday. I have called Tmobile everyday for further status and they just keep opening tickets that expire with no callback or status. The latest explanation was that an old GRPS SMS bucket that I had on my plan is delaying the changeover. I asked them to delete it and move on with my plan change, but I was told that it was mandatory to remain on the account. I get no where everytime I call. I've been a loyal customer since 2003, but I'm not so sure how much longer I can remain loyal when an easy change like this cannot be done in a reasonable amount of time. Any suggestions on how to get this moving along? I'm out of ideas and almost patience. Thanks!
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