The Official Alltel Employee Thread, part II

[neeko_1]

Just realized how big this beast had gotten, so here ya go. The first thread can be found here: http://www.howardforums.com/showthread.php?t=1252972

[robwardluva]

Wirelessly posted (MOT-QA30/00.72 UP.Browser/7.2.7.5.546 (GUI) MMP/2.0)

things are getting interesting. im a divested employee living in a nondivested world that has been converted. i was about to purchase another phone but was stopped short and referred not to my supe but to my manager. it was as easy as a phonecall before. and i usually get billed for RBT but actually got credited? the craziness has begun......

[Michael S]

Anyone have an idea of what a Bestbuy Mobile manager could expect for a salary? I know this isn't necessarily Alltel specific, but thought someone here may know. Any information would be greatly appreciated.

Thanks!

[PAT A]

CAN SOMEONE TELL ME.. WHY ARE ALLTEL PREPAID CUSTOMERS SO STUPID?? not all...

THEy call.. saying its an emergency and they need 25 cents on their account now... that their brother was stabbed.. i tell them that 911 calls ARE FREE and they decline... I offer to connect the line and I would have to stay on the line so we do not get disconnected and they DECLINE.... if it was an emergency,, wouldnt you call 911?!

[Frankenstien]

If they decline to call 911 (or have you do it), just tell them you'll locate them via GPS and send help... I'll bet they'll decline that too and hang up !!

[Prada Brat]

sometimes just tell them what they wanna hear. just tell them you've added that quarter for that emergency 911 call and note the acct. of course they try to make "that 911 call" and it wont go thru and they call back, and of course the next rep has them by the balls

[try to be]

Maybe the customer needed the quarter to call his brother??? If your brother was stabbed, wouldn't you want to give him a call? lol

BTW, how could Alltel reps be so stupid (not all)? Prepaid calls are only 15 cents.

[Chase H]

If my brother was really stabbed, I think I would splurge a little money so I could contact him. Instead of asking the phone company for something I don't deserve.

Extra/Minutes are either 10 or 15 cents depending on your plan.

[Pokemon Trainer]

I offered to connect the call and he said nah nah I want to be able to use privacy and he hung up... now tell me.. is that rep responsible if the customer hangs up ? specially when theres notes that EVERY DAY something happened?

"my brother got stabbed"
"my car is on fire"
"my daughter got raped"(YES they have used that one)

I just think its interesting what they try to get a few cents on the accnt lol

[Zulfiqar Z]

Any one have ideas on how to add a tethering 30.00 feature to someone that already has an AAP3? I was told it can't be done.. and I understand the overlap of the mweb plus the tethering.. but still.. is there a solution to get both of these on the account if a customer wants both? Thanks!